Casey Pollard
Leads the Land Rover Dallas service department.
Yes, the technicians at Land Rover Dallas are Land Rover certified. They train through Jaguar Land Rover North America's technician certification program, which progresses from Level 1 up to Level 4, the Master Technician level. Meet the service leaders and advisors who care for your Range Rover, Defender, or Discovery.
Yes. Land Rover Dallas technicians are certified through Jaguar Land Rover's own training program, not just general automotive certification.
Jaguar Land Rover North America certifies retailer technicians in levels, beginning with Level 1 and advancing to Level 4, the Master Technician level. A technician's training history follows them to any Jaguar Land Rover retailer in the U.S. and Canada, so certification reflects brand-specific training on current Land Rover systems, from air suspension to electrified powertrains.
Certification is earned in stages. Each level requires completing a set of required Jaguar Land Rover training courses before a technician can move to the next.
| Level | What It Represents |
|---|---|
| Level 1 | Entry certification covering the fundamentals of Jaguar Land Rover vehicle systems and diagnostics |
| Levels 2–3 | Progressively advanced training in diagnosing and repairing more complex vehicle systems |
| Level 4 (Master Technician) | The highest level for retailer technicians, earned by completing the full certification path |
Leads the Land Rover Dallas service department.
Manages day-to-day service operations. 469-232-4651
Oversees technician work and repair quality in the shop.
Leads the genuine Land Rover Parts Center. 469-232-4686
Your advisor is your point of contact from check-in to pickup: Ana Trevino, Carey Lindsey, Darrick Phillips, David Martinez, Derrick Buford, Finny Varghese, Marcelo Rodriguez, Marie Whitemore, Tim Keller, and Tyler Warren. Contact details for each are on our Meet Our Team page.
Services, amenities, and hours at Land Rover Dallas.
What common Land Rover services typically cost at our service center.
Book your visit with our certified team.
Yes. Our technicians are certified through Jaguar Land Rover North America's technician certification program, which advances from Level 1 to Level 4, the Master Technician level.
Master Technician is the highest ranking in Jaguar Land Rover's retailer technician certification path, reached at Level 4. It is earned by completing the full series of brand-specific training levels.
Land Rover Dallas is a factory-authorized Land Rover retailer on North Central Expressway. Our Land Rover-certified technicians service current and older Range Rover, Range Rover Sport, Velar, and Evoque models, including plug-in hybrid Range Rover and Range Rover Sport models.
Yes. Ask for your preferred advisor when you book, and we will schedule with them when they are available. Our service department can help at 214-306-5923.
Schedule service with Land Rover-certified technicians who use genuine parts and Land Rover diagnostic equipment.