Phone 469-240-2317
Land Rover Dallas Our Service Team

Land Rover Certified Technicians in Dallas

Yes, the technicians at Land Rover Dallas are Land Rover certified. They train through Jaguar Land Rover North America's technician certification program, which progresses from Level 1 through Master Technician. Meet the service leaders and technicians who care for your Range Rover, Defender, or Discovery.

Are the mechanics at Land Rover Dallas certified?

Yes. Land Rover Dallas technicians are certified through Jaguar Land Rover's own training program, not just general automotive certification.

Jaguar Land Rover North America certifies retailer technicians in levels, beginning with Level 1 and advancing through higher levels to Master Technician. A technician's training history follows them to any Jaguar Land Rover retailer in the U.S. and Canada, so certification reflects brand-specific training on current Land Rover systems, from air suspension to electrified powertrains.

Jaguar Land Rover technician certification levels

Certification is earned in stages. Each level requires completing a defined set of online and in-person Jaguar Land Rover courses.

Level What It Represents
Level 1 Entry certification covering fundamentals such as electrical systems, diagnostics best practice, engines, and electrified-vehicle introduction
Levels 2–4 Progressively advanced training in engine management, transmissions, electrical diagnostics, and chassis systems
Master Technician The highest ranking for retailer technicians, reserved for those who complete the full certification path

Technician roster

The technicians who service Range Rover, Defender, and Discovery models at Land Rover Dallas.

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Service and parts leadership

Service Director

Casey Pollard

Leads the Land Rover Dallas service department.

Service Manager

Ryan Shock

Manages day-to-day service operations. 469-232-4651

Shop Foreman

Alex Araiza

Oversees technician work and repair quality in the shop.

Parts Manager

Shawn Cauthen

Leads the genuine Land Rover Parts Center. 469-232-4686

Service Advisors

Your advisor is your point of contact from check-in to pickup: Ana Trevino, Carey Lindsey, Darrick Phillips, David Martinez, Derrick Buford, Finny Varghese, Marcelo Rodriguez, Marie Whitemore, Tim Keller, and Tyler Warren. Contact details for each are on our Meet Our Team page.

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Technician FAQ

Are the mechanics at Land Rover Dallas certified?

Yes. Our technicians are certified through Jaguar Land Rover North America's technician certification program, which advances from Level 1 to Master Technician.

What is a Land Rover Master Technician?

Master Technician is the highest ranking in Jaguar Land Rover's retailer technician certification path. It is earned by completing the full series of brand-specific training levels.

Is there a Range Rover specialist in DFW?

Land Rover Dallas is a factory-authorized Land Rover retailer on North Central Expressway. Our Land Rover-certified technicians service current and older Range Rover, Range Rover Sport, Velar, and Evoque models, including plug-in hybrid versions.

Can I request a specific service advisor?

Ask when you book whether your preferred service advisor is available. Our service department can help at 214-306-5923.

Book With Our Certified Team

Schedule service with Land Rover-certified technicians who use genuine parts and Land Rover diagnostic equipment.

Land Rover Dallas 32.902443, -96.766953.